How do great managers inspire top performance in employees?
How do they generate enthusiasm, unite disparate personalities to focus on a common mission, and drive teams to achieve ever-higher goals?
Based on 1 Million employee and manager interviews
More than a decade ago, The Gallup Organization combed through its database of more than 1 million employee and manager interviews to identify the elements most important in sustaining workplace excellence. These elements were revealed in the 1999 bestseller First, Break All the Rules. 12: The Elements of Great Managing is that management classic's long-awaited sequel. It follows great managers as they implement the 12 elements to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world.
The 12 Principles
1. I know what is expected of me
2. I have the materials and equipment to do a job right
3. I have the opportunity to what I do best every day
4. In the last week I have received recognition or praise
5. Someone at work seems to care about me.
6. Soemone at work encourages my development
7. My opinions seem to count
8. I am connected wit the mission of my organization
9. My coworkers are committed to doing quality work.
10. I have a best friend at work
11. In the last six months someone has talked to me about my progress
12. In the last year I have had opportunites at work to learn and grow.
Gallup's study now includes 10 million employee and manager interviews spanning 114 countries and conducted in 41 languages.
In 12, authors Rodd Wagner and James K. Harter weave the latest Gallup insights with recent discoveries in the fields of neuroscience, game theory, psychology, sociology, and economics. Written for managers and employees of companies large and small, 12 explains what every company needs to know about creating and sustaining employee engagement.
Listen to a sound sample of this very informative and useful audio book here:
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